[making] Jaw dropping experience with the pick up service at Walmart

Walmart had introduced walls of yellow lockers earlier on for online shopping pick up in store service, I thought everything was going well and smooth and recently had just found out the lockers had become history.

 

The pick up in store service is still available when you do online shopping at Walmart, however be prepared that this ultimate experience will feel like air dropping you down from the time travelling tunnel back to the 90s.

 

So these all started out when you just can’t shop more than $50 online and want to save the shipping cost, and decided to ship to the store and have yourself pick up instead to enjoy the free delivery charge.  (note:  but you still need to buy at least $25 to avoid the handling fee!)

 

Everything worked fine from dropping the goods into your shopping cart and checking out with your credit card, and you will receive an email instantly from Walmart confirming your order and will not charge your credit card until the goods have been shipped out.  The following steps worked exactly the same just like how you normally shop online, but problem comes when you try to pick up your purchase from any of your selected stores.

 

Instead of going to Customer Service and identify yourself with the order number, pick up from there and sign off, Walmart has decided to stood up a sign with a number and ask the customer to call with their own cell phone for pick ups.  When the staff picked up, customer would provide purchase related information (of course!) , along with that the staff would asked for the customer’s location and have them wait until they come out with the goods.

 

Consider staff and customer have never met, customers have to keep checking out every staff that comes out with a parcel, this honestly felt like meeting your buddy met in the chatroom during the 90s.  When the staff came out with the goods they had to call out the customer’s name for them to come forward to claim their purchase.

 

The entire process took about 30 minutes and much longer than picking up from the post office or UPS.  It’s hard to believe it’s already 2018 and you actually have to go through this 1998 style shopping experience.

 

 

 

經常網購Walmart貨品的人都會留意到為了可以節省運費除了可以一次過留待買滿$50就可以免費送貨之外,買不到$50的則可以將貨品送到店內自行提取。不過總數不夠$25還是要付$5手續費,所以很多人還是會選購至少$25才於Walmart online shopping。

 

如果記得早前於Walmart店內結帳櫃檯附近都有大大小小黃色的儲物櫃,原本就是為了讓網上購物的顧客到店內提取貨品用的,不過據稅儲物櫃取貨方式出現不少問題所以已經成為歷史而現在的pick up做法已經大有不同。

 

首先當你完成了網上交易之後就會收到Walmart發送給你有關追蹤貨品的編碼,然後當貨品送到你指定的pick up 分店之後就會再發送一次電郵通知你到店內提取你所購買的貨品。原本一切都非常簡單直接,直到在店內提取貨品的時候問題就出現了。

 

首先,到達店內的時候都會以為應該到顧客服務部Customer Service查詢然後取貨,不過原來店內的顧客服務部並不是負責的部門啊!不遠處其實就有一個指示牌,告知顧客到達後應該打牌上的指定電話,無錯,就是用顧客自己的手機打電話到相對部門查詢有關取貨的下一步驟。接著電話內的職員就會查詢有關訂單編號,名字等然後告訴你稍等一下,他們就會帶同貨品出來跟你會面。

 

那麼,到底應該在哪裏等候職員呢?情況就有如90年代在拍賣網站網購後打電話給賣家到地鐵站提取一樣,掛線前還要跟職員溝通清楚你所在的位置,例如一樓的顧客服務部還是二樓的顧客服務部呢?猶如在車站出閘口等待取貨的時候,因為互相素未謀面的關係必需一眼關七留意職員什麼時候現身。大約等了十多分鐘,幾位職員們攜同貨品出來的時候還需要揚聲呼喚有關顧客名字,然後同場幾位一樣在等收貨的顧客則要舉手認領簽收。

 

整個過程所需時間大約30分鐘,期間所設計的人力物力資源難以理解,建議最好事先預留時間去店內提取。或者,在店方有意改善這種倒退式服務之前還是最好買滿$50送到家裡或者直接到店內購物。

 

比起去郵局或者UPS提取郵件時間、手續更長更麻煩,很難想像2018年還有這種倒退式購物服務,猶如時光倒流20年一樣。

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